Help Center Support options for your touchpad
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Explore support options.
Questions & Answers
The screen went dark. What do I do?
Press the power button on the side of the Touchpad.
How do I get out of a game?
Swipe your finger across the very top of the screen from x to x.
How do I get back to all the games?
Swipe up from the bottom of the screen.
The Touchpad is not charging. What should I do?
Make sure the charger is plugged in tight at both ends. Check for debris inside the charging port.
I am stuck on the language screen. How do I get out?
Tap the home button at the bottom to go back.
(Note: the language cannot be changed)
I can’t download the extra games. Why not?
The Touchpad has no Wi-Fi, so extra games cannot be downloaded.
How can I turn down the volume?
Use the volume buttons on the side of the Touchpad.Â
I went to the Parent Page on the touchpad. How do I get out?
Tap the home button at the bottom to go back to the games or tap the X at the top of the screen.